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Beyond Impressions

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The Best Customer Service is When No One is Listening...

Posted by Ben Waxman on Nov 6, 2018 9:41:00 AM

As the meeting commenced, the director announced to the team that an informal survey had been conducted, the results of which would be shared with everyone. Not only had they called customers to ask what they thought of their reps, but they also reviewed call recordings and email exchanges to better understand the quality of service they had been providing to their clients.

Some smiled and sat up straighter, while others appeared ashen and faint.

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Topics: Customer Service

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