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Medstar Health Internal Communications

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OUR CLIENT:

MedStar Health is a not-for-profit healthcare organization operating ten hospitals and more than 100 other facilities in the Baltimore–Washington metropolitan area with two nationally-ranked flagship hospitals in Washington, DC.

THE CHALLENGE:

Drive employee engagement with their colleagues and their employer to improve job satisfaction and patient safety and outcomes.

NEW EMPLOYEE ORIENTATION MANUAL AND FITNESS BROCHURE

Orientation

OUR APPROACH:

Tessellati provided engaging and clear communications for MedStar Health’s 4,000+ employees. From their first orientation briefing to their ongoing work at the hospital, we developed a comprehensive library of creative and functional employee communication and training materials that grounded daily tasks within an understandable, larger context. We created handbooks, presentation slides, humorous videos, and fun team building exercises. Together, these pieces fostered employee engagement while clearly communicating the company brand, vision and workplace policies.

These are just two samples of the internal communication pieces we developed for MedStar Health. The new employee orientation manual lays the foundation of the culture MedStar wanted to instill in its new team members. Additional pieces, like the Passport to Fitness, help nurture an environment focused on employee health, morale, development, and engagement.

THE RESULTS:

MedStar Health reports consistently high rates of employee participation in their satisfaction surveys and job satisfaction. The ability of employees to identify appropriate hospital priorities and staff protocol also remains strong. This level of employee engagement and understanding of hospital vision and protocol leads to higher patient satisfaction, safety and outcomes.

NEW EMPLOYEE ORIENTATION MANUAL AND FITNESS BROCHURE

Orientation