Lattice

Sometimes feedback is well received. Other times, not. Leaders see feedback as invaluable. 

Leaders come in all forms. Some of us lead organizations, others departments, others a single project. Being a leader has to do with taking ownership of the vision or reason for the work, the people, the process, and the results. 

And being a leader has everything to do with the learning. The analysis before, during, and after. And that has a lot to do with feedback. Receptivity to feedback, even when unsolicited is truly important. These are the learning moments with value for those willing to step into a leadership role; a role that requires humility and listening along with confidence and daring. 

Read on for a few quick and helpful insights that just may help you take a fresh view of the feedback you are likely getting all the time. There are more gems coming your way than you may realize. Plus, our closing link will bring a smile to your day. 

As the meeting commenced, the director announced to the team that an informal survey had been conducted, the results of which would be shared with everyone. Not only had they called customers to ask what they thought of their reps, but they also reviewed call recordings and email exchanges to better understand the quality of service they had been providing to their clients.

Some smiled and sat up straighter, while others appeared ashen and faint.